FAQ
Questions about cloud and managed IT, answered
Straight answers about hosting, pricing, support and how we work.
Frequently asked questions
What does Infinite Cloud Systems do?
We host, manage and secure business IT. That covers private cloud and hosted servers, hosted desktops, Microsoft Azure and AWS, backup and disaster recovery, migrations, Microsoft 365 and Google Workspace, cybersecurity and day-to-day managed IT and help desk support.
Where are you located?
Our office is in Canton, Georgia. We serve businesses across metro Atlanta and North Georgia, and in Southern California including Los Angeles, Orange County and the South Bay.
Should our servers go to Azure, AWS or a private cloud?
It depends on the workload. Steady, always-on servers are often cheaper on a private cloud with flat pricing; workloads that scale up and down suit Azure or AWS. We run all three and recommend per workload.
Can you work with our in-house IT team?
Yes. Co-managed IT gives your team our tools, help desk capacity and senior cloud and security engineers, with responsibilities agreed in writing.
How much do your services cost?
Managed services are a monthly price based on users, devices and servers covered. Migrations are usually quoted as fixed-price projects after a free assessment.
Do you require long-term contracts?
Terms are set out clearly in your agreement before you sign. Ask us during the assessment and we'll walk you through the options.
Who owns our cloud accounts and data?
You do. Microsoft 365, Google Workspace, Azure and AWS accounts are held in your company's name, with delegated access for us.
Do you support Macs?
Yes. We manage macOS devices alongside Windows, including patching, security and device management.
How do I get remote support?
Existing clients can call us or use the Remote Support link at the top of every page to start a secure remote session with an engineer.
Ready to get off aging hardware?
Book a free cloud and IT assessment. You'll get a written report, a clear plan and pricing, whether or not you work with us.